Corporate Philosophy

Materiality

At SCSK Group, we are dedicated to our management philosophy of creating a brighter future together. In alignment with this vision, we evaluate various societal challenges from a business perspective and have identified key issues to prioritize in order to foster mutual growth with society. These priorities are defined as our material issues.

SCSK Group‘ material issues consist of three areas centered on “achieving sustainable business growth through the resolution of social challenges,“ and four areas that underpin the “foundation for sustainable growth.“

Sustainable business growth through solving social issues

Innovating for a brighter society
As digitalization drives profound transformations in society and industry, we are committed to shaping a happy and affluent future society by working collaboratively with our customers and partners to develop innovative businesses and services that contribute towards resolving social challenges.

Providing a safe and secure society
By providing a robust and dependable business platform that facilitates connections among diverse customers and partners across industries, we are dedicated to enhancing the quality of everyday life and business operations, while fostering a safe and secure society.

Creating a vibrant society
By expanding our business across regions and countries, we aim to support the growth and development of these areas, creating a better society where people can thrive and make the most of their diverse talents.

Laying down the foundations for sustainable growth

Global environmental contributions
In addressing the impacts of climate change on our business, we are committed to contributing to a healthier global environment by adopting environmentally responsible practices and driving the creation and expansion of sustainable business opportunities.

Empowering Diverse Professionals
We are committed to fostering opportunities and environments where professionals with diverse skills and experiences can thrive, grow, and continuously advance, while aligning around shared values and capitalizing on diversity and expertise.

Building a Robust Value Chain
By creating a value chain that prioritizes not only quality but also environmental and social responsibility, we deliver high-quality, safe, and reliable services that support our customers' sustainable growth.

Transparent Governance
We uphold transparency and ensure strict compliance while providing effective governance over management. Additionally, we establish and implement a comprehensive framework for information and risk management.

We aim to build a better society by enhancing BPO services.

We would like to express our heartfelt gratitude for your continued support and patronage.

Since our founding in 1983, we have been a member of SCSK Group, providing BPO (Business Process Outsourcing) services that combine “IT“ and “Business.“ These services include support for Contact Centers, Technical Support, Helpdesk and Back Office.

In recent years, the BPO industry has experienced significant transformation, driven by the rapid advancement of digitalization and labor shortages stemming from an aging population. In addition to our long-standing focus on digital communication, the incorporation of Generative AI across a wide range of operations is reshaping business processes. These digital advancements are generating new value and services, altering consumer behaviors and expectations, and diversifying customer touchpoints. By leveraging the IT expertise within our group, we will continue to support the evolution of business processes and customer interactions, ultimately contributing to the success of our clients.

As labor shortage exacerbated by demographic shifts intensifies, societal demands for work style reforms, including the reduction of long working hours, have increased. We are committed to addressing these challenges by upholding the quality and security of our services while fostering a flexible work environment that enables diverse talent to excel, regardless of location or work arrangements.

We will continue to proactively navigate these changes, further enhancing our BPO services in close collaboration with our clients, and making meaningful contributions to the creation of a better society. We deeply appreciate your continued support and look forward to further strengthening our partnership.

Shunichiro Fukushima
President & CEO
SCSK ServiceWare Co., Ltd.