Services

We, at SCSK ServiceWare, provide high-value-adding BPO services to meet your business needs.

Contact Center

Our focus is on enhancing your CX (customer experience) by optimizing the customer touch points customers use to contact you for assistance.

Our contact centers deliver

  1. 1.High-quality services that radiate "business knowledge" x "IT" x "human resources"
  2. 2.Proposals, based on extensive know-how knowledge, for supporting and improving business operations
  3. 3.IT solutions that utilize cutting-edge technology

Back Office Administration

Combining both BPO and IT, we enhance the productivity of highly public projects and prioritized operations.

Our back office services feature

  1. 1.Highly secure, quality services for financial institutions: these services start from the business process design up to operation
  2. 2.A heath Checkup DX that can read heath checkup forms--a challenging task when armed only with AI-OCR
  3. 3.High-quality automated operations through a combination of AI-OCR + BPO services

PrimeDesk® (Support services for IT Operations)

In addition to offering support for inquiries from internal users, we also provide all-encompassing support services for IT operations. This includes the implementation of security measures and the procurement, maintenance and running of IT equipment and software. In effect, we provide you with an effortless customer experience.

Our PrimeDesk® services provide

  1. 1.Quality and cost optimization using a framework unique to SCSK ServiceWare
  2. 2.Optimized location models based on your business
  3. 3.Support for the next-generation of IT through an abundance of human resources

Integrated BPO

Based on two distinct service solutions, one concerning the digitalization of knowledge for humanized operations and the other, the systematical management of service schemes within manufacturing, we provide comprehensive after-sales services for manufacturing businesses.

Our integrated BPO system provides you with

  1. 1.Knowledge that has been digitalized for individual or humanized operations
  2. 2.Systemized management for after-sales services within the manufacturing industry
  3. 3.One-stop after-sales services tailored to the manufacturing industry

Sales and Marketing

In addition to our digital marketing strategy, we generate leads through a one-stop service. This service, which harnesses inside sales, begins with the fostering of leads and then sends them to the sales department for further assistance.

Our Sales and Marketing services offer

  1. 1.Service lineups for challenges related to your sales process
  2. 2.Process streamlining (used to attract online customers and foster promising leads)

Security

In response to the ever growing pressure on security resources, from information protection laws to increasingly diverse cyber-attacks, we provide support for operations and HR development.

Our security services offer

  1. 1.Extensive security personnel
  2. 2.The capacity to operate and maintain an array of corporate security products
  3. 3.PrimeDesk® (help desk) integration

Digital Communication

In order to provide you with the best customer experience, we have implemented the use of digital communication channels to optimize your customer touch points.

Our digital communication services provide

  1. 1.Proposals for optimizing your digital communication channels
  2. 2.Initial implementation that utilizes SCSK group's developmental capabilities
  3. 3.Ongoing improvement cycles through operational optimization

Assessment & Consulting

From business analysis to the execution of reform measures, we provide consulting services from a unique front-line perspective, quintessential to BPO companies.

Our Assessment and Consulting services

  1. 1.Make it "possible" to connect your management with the frontline
  2. 2.Reform and improve data-driven processes
  3. 3.Provide you with ongoing improvements through outsourcing

Training

We provide training programs to help you identify and solve any business challenges you may encounter.

Our training program features

  1. 1.Programs which have served more than 3,200 people
  2. 2.High quality training sessions that have a customer satisfaction rate of 93.2%
  3. 3.High-quality online training

Business Contents

We propose the best tools to keep your business problem-free. These tools include features for running comprehensive news or specialized data searches, in addition to web services that analyze your business activities.

Our business content services include

  1. 1.Content services that allow you to search for news and specialized data
  2. 2.Solution services essential for business-related risk management
  3. 3.Multiple support services

evelink® (Teleworking)

Need help solving any business-related issues? No worries, evelink® has got your back.Our fully remote-home-based team provides you with original services to help you conquer any challenging business-related issues.

evelink® (teleworking) provides

  1. 1.Business Agility
  2. 2.Business Continuity
  3. 3.Business Originality